Returns & Exchanges

Refund Policy

Every Ashbeth House piece is made by hand, just for you. Because each ring, pendant, and band is crafted individually from start to finish — hand-carved in wax, cast, and finished to order — we are unable to accept returns or exchanges.

This isn't fine print. It's the nature of what we make. Your piece doesn't exist until you order it, and it's made with your name on it from the moment we begin.

We know that's a meaningful commitment, and we take it seriously on our end too.

Before You Order

We want you to feel confident before you purchase. If you have questions about a design, metal type, stone, or sizing, please reach out before placing your order — we're happy to help. Email us: info@ashbethhouse.com

For rings, please confirm your size carefully before ordering. A ring sizer is available for purchase in our shop, and the cost may be credited toward a future ring purchase.

If Something Isn't Right

If your piece arrives with a craftsmanship issue or defect, please contact us within 14 days of delivery. We'll do everything we can to make it right.

Please note that the following are not considered defects:

• Natural variation in stone color or appearance
• The natural patina that develops on sterling silver over time
• Wear from regular use, accidental damage, or improper care

Repairs

If your piece needs attention down the road, reach out and we'll review the situation. Repair fees and return shipping costs may apply.

Questions?

We're a small, one-person studio and we genuinely care about every piece that leaves our hands. Email: info@ashbethhouse.com